Thank you for supporting our small crochet business! Each item is handmade with love and care, and we want you to be happy with your purchase. Please review our returns and exchange policy below:
General Policy
Due to the handmade nature of our crochet items, we do not offer returns for change of mind. However, if there is an issue with your order, we’re here to help!
Returns & Exchanges
We Accept Returns or Exchanges If:
- The item arrives damaged or defective
- You received the wrong item
- You contact us within 7 days of delivery
- The item is unused, unwashed, and in its original condition
We Do Not Accept Returns or Exchanges If:
- The item was a custom or personalized order
- The return request is made after 7 days of delivery
- The item has been used, worn, or altered
- The reason is a change of mind
How to Request a Return or Exchange
- Email us at ohanashops@gmail.com with:
- Your order number
- A photo of the issue (if applicable)
- A brief description of the problem
- If approved, we will provide return instructions.
- Once we receive and inspect the item, we will issue a replacement, store credit, or refund, depending on the case.
Return Shipping
- Buyers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee we’ll receive your returned item otherwise.
Custom Orders
Please note: Custom or personalized crochet items are non-refundable and non-exchangeable, unless they arrive damaged or incorrect.
If you have any questions or concerns, feel free to contact us at ohanashops@gmail.com or through our contact page. We’re happy to help!
Thank you for supporting handmade!